Shipping & Returns

Shipping

Here at Clay4All we provide free Standard Delivery to all UK addresses or you can pay as little as £3.00 to have your item delivered first class or next working day. We have a wide range of Shipping Options to suit your needs. We also ship to Europe and the rest of the world. Please contact us for shipping price.

NOTE: for International Shipping (outside the UK) It is your responsibility as the customer to pay for any Customs fee in your country if applicable. Please contact your customs office to find out if customs fee applies and how much before ordering. For more details check our International Shipping page.

All orders are dispatched in plain packaging for your privacy.

We dispatch all orders received before 4pm on the same day via royal mail second class or parcel force standard delivery unless alternative shipping method is purchased during checkout. Please find below our dispatch times.

• Same day dispatch on all orders placed Before 4.00pm Monday to Friday
• After 4.00pm Monday to Thursday : Next Day Dispatch
• After 4.00pm Friday : The following Monday
• Anytime Saturday and Sunday : The following Monday
• Bank Holidays : The following Working Day

Returns

In the unlikely event you are not entirely satisfied with your purchase from Clay4All please see our returns policy below and contact us.

We can only accept returns for products which are unopened, unused with all seals intact.

You can returned your purchase within 14 days from the date of purchase of the product.

Before you return a product, please make sure that:

1. The product was purchased in the last 14 days
2. The product is in its original packaging

Send the product with its original packing to: Clay4All, 4 Seaton Grove, Broughton, Milton Keynes. Bucks MK10 9NA. United Kingdom

Returns shipping charges

Shipping charges are the responsibility of the customer and are non-refundable unless the product is damaged or incorrect.

In the case of a faulty product, please provide a full description of the fault and return the defective item in its original packaging (if any), with all accompanying parts and literature. Once we have received the item we will then either replace the item(s) or issue you with a refund.

Please note that all items must be returned within 14 days from the day after delivery and we will issue a full refund on the price paid for the item within 48 hours after receipt of item.

This returns policy does not affect your statutory rights.