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Customer Service

  • Shipping & Delivery

    Here at Clay4all we provide free Standard Delivery to all UK addresses or you can pay as little as £3.99 to have your item delivered first class or next working day. We have a wide range of shipping options to suit your needs. We also ship to Europe and the rest of the world. Please contact us for shipping price.

    All orders are dispatched in plain packaging for your privacy.

    We dispatch all orders received before 4pm on the same day via royal mail second class or parcel force standard delivery unless alternative shipping method is purchased during checkout. Please find below our dispatch times.

    • Same day dispatch on all orders placed before 4.00pm Monday to Friday
    • After 4.00pm Monday to Thursday : Next day dispatch
    • After 4.00pm Friday : The following Monday
    • Anytime Saturday and Sunday : The following Monday
    • Bank Holidays : The following working Day
  • Privacy & Security

    Your privacy is assured with us (Clay4All). Clay4All uses and protects any information that you (the user) give when you use this website. Clay4All is committed to ensuring that your privacy is protected whilst you use our website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The data we receive from you (password) is encrypted and stored in our secure online system, we use this information to fulfil and track the progress of your order.

  • Returns & Replacements

    Money Back Guarantee

    We are proud of the quality of our products and the level of services we provide to our customers and we know you will love our products. Clay4all guarantee that all products we sell will always be of the highest possible standard and quality and we aim to make sure that all our customers are 100% satisfied. On the rare occasion, we understand you may wish to return an item. Please see our returns policy here.in order to make sure your returns meets our policy

    • We can only accept returns for products which are unopened, unused with all seals intact
    • The product must have been purchased in the last 14 days
  • Ordering

    To place an order please pick the product you like to buy from our range of products by clicking on the "Details" to view the product details, choose the Quantity/Product Option then click the "shopping cart icon" to add it to your basket. You can edit your cart or proceed to checkout form the "My Cart" section situated at the left side, the bottom or by clicking the basket icon at the top of the product page depending on what device you are using. Click checkout then follow the step by step instructions to finish the checkout procedure. We will process your order within an hour of receipt and dispatch it the same day if it was placed before 4pm on a working day.

  • Payment, Pricing & Promotions

    We provide secure payment option by debit/credit card and you can also pay by PayPal. Either way your details are in save hands.

    Our prices are discounted and unbeatable, we are a family business so we understand how hard it can be to get money. So we want to make it easy for every family to enjoy the fun in heathy life style and weight loss without having to spend huge amounts of money

    We also provide promotions and offers on our products occasionally and we run a point earning system to reward our customers for purchases and sharing

  • Viewing Orders

    To view your order/orders you need to log into your account and choose "My Orders" from your account dashboard.

  • Updating Account Information

    To update your account information such as billing/shipping addresses and password, just log into your account and choose the relevant information from your dashboard. Alternatively send us an email stating your request and we will do our best to resolve it within 48 hours

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